Standard Delivery and Bespoke Items
- All standard orders are normally delivered within 10-14 working days providing the product is in stock.
- We will confirm all delivery dates with you post ordering.
- *Bespoke items have an 8-10 weeks lead time and your delivery date will be confirmed as part of the order process.
- If you require any further information which is not available by following our customer services links, please e-mail info@agriframes.us or call at +1 81232 94753.
Free Garden Rewards Deliveries
- All orders will be sent via our standard service.
- To sign-up to Garden Rewards please click here
Cost
| Order Total | Delivery Charge |
|---|---|
| Up to $30 | $7.99 |
| $30-$99 | $11.99 |
| Over $100 | $16.99 |
Returns Policy
We hope you will be delighted with the product you receive and that you will enjoy it for many years to come. If for any reason you are not satisfied with your purchase you can return the item in perfect condition and in the original packaging within 21 days for a full replacement or a full refund.
Return postage can only be refunded in the case of damaged or faulty items or if the wrong items have been sent to you.
We advise that you obtain a postal receipt, or send the goods back via recorded delivery as we cannot accept responsibility for damaged or lost parcels.
How do I return an item?
Should wish to return something you have purchased from us please call or email our Customer Services team on info@agriframes.us and they will advise you whether we need to arrange for the item to be collected from you by courier or whether you need to return the item back to us via a courier - this will depend on the size and weight of the item.
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When returning undamaged ordered items the return carriage will be charged and deducted from your refund.
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If a collection needs to be arranged, this will be made for a weekday only, between standard working hours. If you are not able to be at home when the collection is to be made, we can arrange for goods to be collected from a safe location at your request.
- Please contact customer services on info@agriframes.us and we'll get back to you.
- Bespoke / Made to Order Products including Fruit Cages and Cut to Size Netting are Non-Returnable Items and exempt from cancellation
Cancellation Policy
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If you wish to cancel your order then you can providing you inform us of this prior to dispatch. Once the order has been dispatched please refer to the returns policy.
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Product Availability Information
Most products on our website are manufactured by our team which affords good availability of our catalogue ranges. If your order should be delayed pending stock availability of a specific item then we will inform you as soon as possible. -
Tracking
Once you have placed an order on our website you will receive an email confirmation and we will then e-mail you again when your order is sent along with information on how to track your order with the courier and manage your delivery direct with them.
If any goods received are either defective or unsatisfactory, we ask that you return them to us unused within 21 days. We would ask that you indicate your preference for a replacement or full refund. This commitment in no way impacts on your statutory rights.
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Certified Quality with
10 Year Guarantee
We are extremely proud of our handcrafted products, and make considerable efforts to ensure that every item we despatch from our workshops is in pristine condition.
We are happy to stand by the quality of our workmanship and the materials we use.
We guarantee that our polymer coated structures will be free from defects in materials and workmanship for a period of 10 years from the date of production - subject to conditions below.
OUR HERITAGE
50 Years of Stylish English Design
Agriframes structures are handmade in our own workshops in the UK to exacting standards by our experienced team.
With more than 50 years as leading product designers in the garden industry you can be confident that our products will stand the test of time.
Find Inspiration
Customers Gardens
Agriframes products help to create unique and spectacular gardens around the world - we love to see how our customers incorporate structures into their designs and hope they inspire you too.
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